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Leadership: Admit The Battles YOU Face

March 9th, 2010

Guest Contributor: 

Rob Chvatal

President and Organizational Consultant

Catalyst for Change, Inc 

robertchvatal@comcast.net

Leading Safety Improvement: Humbly admit the Battles YOU Face

A few years ago I was leading a Safe Work Habits workshop for a security company’s armored truck division.  Halfway through the morning, the President stopped me.  He shared with his employees that he had just realized he was probably the riskiest driver in the room.  He admitted to driving while on the phone, while eating, while reading and even writing emails, and at times, while doing a mix of these distracting behaviors.  He further admitted that if anyone in the company was caught doing any of these behaviors on the job he would be the first to expect discipline.  But who was going to discipline him?  He concluded, in line with the intention of the Safe Work Habits training we were in the middle of at the time, that safety was an issue for all of us – starting with him! 

Safety is in large part a personal choice.  Yes, those choices are influenced by others in many ways.  But we do have to face the decisions we make.  When leaders challenge themselves and start to realize how hard it is to be safe themselves at times, how they lead their organization will change significantly.  When key leaders go public with their own safety challenges, safety improvement becomes a true team focus rather than a finger pointing and blaming exercise.

Have you admitted your battles to be safe to anyone?  This humble act of leadership makes a huge difference in your organization’s effort to change its thinking about safety.  It makes it safe to be honest about our challenges to be safe.  It sets an expectation that we will surface “our” opportunities and take them on together, out in the open. 

Try talking about the risks you struggle to reduce with other employees and see what happens.  In my experience, it gives employees permission to openly tell you what they are really struggling with.

Near-Miss Incident Reporting – It’s About Trust

March 4th, 2010

Earlier this week I was a speaker at the Indiana Governor’s Safety Conference in Indianapolis.  I always enjoy being a part of these events because I inevitably meet good people and walk away with useful nuggets of information.  One of the many I found at this Conference was really golden and was given to me at lunch Wednesday.

Like many safety professionals, I’ve been focusing on the power of Near-miss Incident Reporting initiatives and the positive results reported.  After taking a phone call, I arrived for the Governor’s Award Luncheon a bit late and was seated at a table near the back of the hall.  There were two others at the table, we we were able to easily chat while eating.  One of the others noticed my “speaker” ribbon on my badge and asked about my talk.  I told him it was on “100 Years of Safety” and the upcoming ASSE 100th Anniversary celebration and gave a brief recap.  I then asked him if he is in safety, to which he replied, “Yes and no”.

His name was Robert and he is the operations manager for an electric components manufacturer’s distribution center.  Since he’s in-charge, “Yes he is in safety, but No he’s not a pro at it.”  When I asked him about his safety efforts and how it is going, he shared that he’s trying to build trust in safety through a “near-miss” reporting system!  I just about fell out of my chair.  After I told him of my interest in the subject, Robert detailed how it works.

More than anything this operations manager is trying to create a Just and Open culture whereby everyone shares and contributes in a responsible manner.  At first, when training was completed and the reporting system was rolled out, he had to deal with some hurt feelings and some “tattle-tale” responses.  But once the workers saw that the reporting process didn’t carry any penalties and that safety concerns were corrected without delay, they became believers and participated actively.

Ten months into the “near-miss” reporting process, safety in this material handling intensive DC is greatly improved and a real TEAM atmosphere has evolved.  As would be the case, there were many forklift operator and ergonomics related near-misses.  One by one they’ve been identified and the TEAM is working to reduce the risk and eliminate hazards.

We finished our lunch, aplauded the Governor’s Award recipients and then parted ways with Robert saying, “It’s great having 40 safety coaches teaching each other about safety!”  Oh, and he had a great big smile on his face!

It was really great for me to have a conversation with a facility operations manager who really understands the power of creating a learning organization.  Way to go Robert.  

Please comment and share your Near-Miss Reporting or Learning Organization stories.  Thanks.

What Drives Your Personal Risk-Taking?

March 2nd, 2010

Guest Blog Contributor: 

Rob Chvatal

President and Organizational Consultant

Catalyst for Change, Inc 

robertchvatal@comcast.net

 

Lead by Understand what drives YOUR Personal Risk-Taking

I caught myself tailgating another driver the other day.  The roads were a bit slick here in Minnesota.  Easy to say, I put myself and many other drivers at risk that day. 

I have been working on my own personal safe driving behaviors for a decade.  The same amount of time I have been teaching a workshop entitled Safe Work Habits where many participants have committed to wearing seatbelts for the first time in their lives, and hundreds have committed to wearing other PPE, getting the right tool for the job, helping others “no matter what”, working safely on ladders, driving safely, etc, etc, etc.  I have been talking about, listening to, supporting, and working on reducing at-risk behaviors constantly for over a decade, and yet, falling into an old at-risk behavior, an old bad habit actually, is so easy when I am in a hurry.

We are all faced with a constant battle to choose to do the safe behavior when we are in a hurry, distracted by other priorities, feeling peer pressure, low on energy (i.e. feeling lazy), inexperienced, too proud, etc.  This is true for all of us.  Yes, some people are safer than others.  But in working with thousands of leaders across multiple industries I have found a very common theme – we are all taking unnecessary risks.  For most leaders, our risk isn’t on the job, it’s in the things we do off the job – in our cars, garages, yards, basements, cabins, kitchens, shops, etc. 

But make no mistake about it, the choices between being safe or taking a risk that we face at home and play are the same types of choices our employees face on the job – to wear PPE, to use the right tools, to think before we act, to get the right equipment, to ask for help when needed, etc. 

Safety is a fight against human nature; against our tendencies to take risks for short term gain.  We all have opportunities to make better decisions about how we perform daily tasks.  Winning the battle against our past tendencies often starts with understanding the choices we make personally about safety.  For me, as far as I have come in my own personal safety, I can still slip back into old habits when I get in a hurry for example. 

Do you know what traps you into taking unnecessary risks?  Understanding this will help you lead others to the same understanding.  And that is a step toward being able to win the battle against our tendencies to take risks!

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