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How To “Activate” Your Training

Thursday, April 29th, 2010

It’s an everyday ritual;  I search for articles and read blogs from “thought leaders” to find ideas and tips that I can share.  I’m looking for ways to help my readers or others in their organization become better safety trainers, leaders and communicators.

One of the blog feeds that I read is from Chris Brogan.   He had a recent post titled, “Go The Distance” that focused on helping writers become more effective at conveying information.  What struck me was that Chris’ ideas for writers paralleled what I think good trainers can do to become more effective at training. 

Story Telling 101

I think most of us have learned along the way that a good story teller understands that every story has a beginning, middle and an end.  When you prepare your training presentation how will you begin and frame the training session?  Try thinking like a story teller.

First, introduce and frame the topic.  Framing is where you define the topic and expain its importance to your learners and the organization.  This sets the stage for the beginning of the “story” where you present the important information.  This might include the “setting”, like a situation where there was an incident or injury that relates to the topic,  how it happened, what went wrong.

The middle part of the story, or training is where you cover the necessary precautions, help provide better understanding for their use, and provide your perspective on why this is important.  This is a great place to have a discussion, interject fun with a game idea, share thoughts, review like situations to the one you presented at the beginning, and work through any barriers that the group thinks might get in the way. 

Call to Action

The ending is the time to gain agreement on the value of the training information and provide a call to action.  This is where you wrap it up and “activate” the group by asking, “How will you take what you’ve learned today and do something with it?”   One of the best ways to end a training session, after you’ve made sure everyone understands, is with something definitive for your group to do.

So let’s review:

  • Think like a story teller and create training with a beginning, middle and end.
  • Share ideas and perspective on the topic.
  • Help them see “What’s the take-away?”  How does it apply to them?
  • What is the Call to Action?  Okay, let’s agree to do it.

Try this formula next time and see how it works for you.  You might like it enough that you’ll use it in helping others, like your supervisors, be more effective trainers too.

Another Boring Lecture? Create Two-Way Communication

Monday, April 12th, 2010

Actually, much more than two-way if you can….

Some of the worst training  or education sessions that I’ve attended were lectures.  Maybe it’s not the lecture method of training alone that’s the problem, but for me, I just can’t stay engaged without a more interactive education process.  My mind will wander and I’ll lose attention.  This is an example think about as you plan.   For a lecture style, you better also plan how you will keep the learners engaged and involved or you will lose many of them to boredom.  Think about keeping it two-way as much as possible.

By “interactive” I mean a process whereby the learner, even in a lecture setting, is actively involved.  When an instructor says “think about a time when.….” she is engaging you to become a part of the learning process.  You may not have to share what you were thinking about, but she is helping you to translate the point made during the lecture to you own world.  This is an example of two-way communication, without verbal feedback.  Then, as others are asked to share their feedback it further clarifies the information and increases understanding for all.

Another great way for a lecture to become more engaging and two-way is for the instructor to ask the group for examples related to the topic being discussed.  Simply saying, “please write down 2 examples of ……..” can go a long way to promote learning.  The simple act of asking for examples and writing them down is engaging, and helps the learners to visualize and transfer the information to their own situation.

Some lectures can be broken into sections.  Using break-out groups or teams to discuss a point and come up with ideas is one technique that I have used and found to be effective.  Inserting some type of game or competition can also add to the enjoyment of the learners and keep them interested.

Regardless of the methods you utilize, remember that you are teaching adults.  Adults will pay attention to information that is current, accurate, and relevant.  By involving them during the lecture you stand a much better chance of holding their attention so you can demonstrate the relevance and timeliness of the information.  The accuracy part will take care of itself……

Anything you can do to help the learner create a visual image will further learning.  According to experts in the field of adult learning, once the learner creates an image the information now becomes theirs.  And, once the information is theirs it becomes their reality.  This is an important concept to know and build into any training session.

You Have To Show The Same Video Again?!

Wednesday, February 17th, 2010

Using Video and Other Training Materials Over and Over Again Can Be A Problem!  What can you do?

Recently, I was talking with an insurance Risk Control Manager about a dilemma in which she finds herself more often than she would like.  The client wants her to conduct training on back injury prevention (pick any topic), and wants her to use a specific video in the presentation, because it is from their industry council or something like that.  She’s always tries to talk them into using a new or different video, but they like the specificity of the content and examples.

So, imagine yourself as an employee attending this training and being forced to watch a video that you’ve seen 3 or 4 times.  Bummer!  Well maybe it doesn’t have to be so bad.  If it could only be made more interesting.

This Risk Control Manager had some good ideas, games, thoughts when you are faced with multiple viewings.

1.  Break into groups of 2 or 3.  Tell the groups that since we’ve seen this video before, we will stop at the beginning of each section and make a list of the content we think will be covered in the next section.  Then, after viewing the next section review the list to see how much of it each group got correct.  Do the same with each section.  Award points, and at the end the group with the most points wins a free soft drink or candy bar.

2.  Using the same set-up as before with groups, start and stop the video at sections of content.  After the first section, begin with a set of questions for the groups that are completely unrelated to the content, like: “What was the color of the narrator’s watchband?”, “Name the make of truck in the background.”, or “Do you think it was about to rain?”  Hmmm.  Maybe they will pay closer attention to the next section.   For  each video section thereafter, ask questions that are more specific to the video content. To help them transfer the content back to their specific job, provide examples that directly relate back to their work.  Then mix it up, with specific work related questions and those that are off-the-wall, like the color of the forklift driver’s shirt.

Make it fun.  Sort of a game where points are earned, and the most points wins a chance to leave work an hour early….. or the least points buys pizza for the next safety meeting.   Be creative.  The goal is to get the attendees to pay attention and to engage in the learning process.

What other ideas do you have that can make using videos and training materials over (and over, and over) again useful and constructive?

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