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Helpful Hint: Positive Experiences Enhance Learning

Tuesday, August 31st, 2010

In reading this months ISHNmagazine, I came across an article titled “The Benefits of Positive Emotions: Don’t worry, be happy (really)” by Dr. John Kello.  

Dr. Kello presents an interesting discussion about the power of Positive Psychology and its focus on positive emotions.  Positive emotions such as joy, satisfaction, gratitude, enthusiasm, and the like are far more helpful in today’s world than those of fear and anger. 

Further, those of us involved with adult education and training understand barriers to learning.  Though negative emotions can be helpful by narrowing the thought process, they can also be counter-productive.  This narrowing and focusing of the thought process in the extreme can lead to tunnel vision and filter out important information, creating barriers to learning.

“When participants in studies are put into situations that trigger a more positive emotional state, they show a broadening and expansion of their focus.”  This results in helping learners to think more objectively, and to interpret the information more clearly as it applies to them and their surroundings. 

As the article discusses, in the safety arena it is easy to lapse into the negative.  Safety, loss control, hazard avoidance, etc., by nature are negative.  In training we are trying to help people avoid injury by something their human nature wants to deny.  Humans want to be positive and think about possibilities.  Negative thinking, like safety can ”feel” constricting.

Help your employees learn by creating an open and engaging learning environment.  Place the subject matter in a positive context, like “helping you to outperform and improve your abilities”, “increasing your understanding and value” and the like.  Then provide active learning experiences.  Don’t expect much learning to occur from sitting at a computer or watching videos.  Get learners involved by demonstrating, practicing, evaluating and showing others.  Build in stories, make it a contest, or create team activities.  Having fun as they learn will prove beneficial.

Be sure to provide praise and help everyone feel positive about the experience.  Give it a try.  Throw away the negative examples and the “if you don’t do this, then that will happen.”  You’ll be amazed at how being positive and helping the learners feel positive about themselves with enhance learning.

Literacy: An Ignored Factor In Successful Training

Tuesday, August 17th, 2010

Special Note: Before beginning I need to apologize for my absence.  It’s never a good idea for a blogger to take an extended vacation, and that’s exactly what I did……both literally and figuratively.  I heard from many of you, and want you to know that I’m back.  More than anything, I want you to know that I really appreciate your following and feedback.  Thanks!

Worker Literacy Affects Safety

The question of literacy is a much bigger problem that we may think.  Recently I came across 2 separate articles that address the subject, both referencing a new study by the Conference Board of Canada, “What You Don’t Know Can Hurt You:  Literacy’s Impact on Workplace Health and Safety”. This research report outlines the value—including direct and indirect benefits—of investing in literacy with the expected outcome of achieving higher levels of health and safety in the workplace.

Using an online survey, a broad cross-section of the workplace was questioned.  From management to workers, service providers to union reps, aboriginal people to recent immigrants, 319 surveys were returned and analyzed.

According to the report, “While respondents gave high ratings to the importance of literacy skills in the workplace, training to build these skills was not always available through their workplaces. Responding employers had a much higher level of confidence in workers’ understanding of health and safety policies (64%) than responding worker groups (40%). Non-employer respondents expressed a higher expectation that literacy skills development opportunities would enhance workers’ understanding of workplace health and safety.”

So What Does This Mean For You?

Establishing written safety policies and procedures, and then training accordingly should and often does improve safety.  However, the Conference Board study showed that the level of confidence in being able to actually perform according to the procedures is suspect.  At least those who would be expected to follow the procedures, the workers, felt that they needed more hands-on instruction.   The flaw in the logic is that when health and safety practices are communicated in written format, a disconnect occurs if workers’ literacy skills are too low for them to read or comprehend the manual.

“Being able to read and understand “most” of the material or to “get the gist” of it is not enough. Precious time may be lost or exacting steps may not be taken if instructions are not followed when or how they should. As a result, injuries may occur, lives may be lost, and property may be damaged. Low literacy skills represent a risk, then, to the practice of workplace health and safety.” The Study delineated several good solutions to the literacy and safety problem, however most were quite detailed and time consuming.  What can we do now to improve safety?
  1. Assume that your class has participants who have difficulty reading and comprehending the training content.  Provide ample opportunity for everyone to talk about the issue, procedure, situation and its importance.
  2. If there are language barriers, make sure to provide adequate translation assistance.
  3. Ask checking questions and make sure that you allow group discussion to determine the level of understanding by all.
  4. Practice, observe, comment, and ask participants to explain why they are doing the procedure or skill in a certain manner. (This method has proven quite successful with driver safety).
  5. Provide follow up discussion after the training is completed.  Ask supervisors to talk with their workers about the subject and to make sure there is understanding.

Done with care, training can be successful and we can be assured that all employees understand what is expected of them.  The literacy problem isn’t going away any time soon, so assume that you have a communication and understanding problem and plan accordingly.

Near-Miss Reporting Drives The “Safety Ratio”

Monday, July 12th, 2010

What is a Safety Ratio?

Here are several definitions that my search on Google uncovered.

#1 – Society of Manufacturing Engineers: 

Safety Ratio:  A figure that establishes the relationship between the burst pressure and working pressure. A component with a safety ratio of 4-to-1 will likely fail if the operating pressure reaches a level 4 times the normal level.

#2 – General Accepted Accounting Principles (GAAP)

Margin of Safety Ratio (MOSR): The excess of budgeted or actual sales over the break even volume of sales. It stats the amount by which sales can drop before losses begin to be incurred. The higher the margin of safety is, the lower the risk of not breaking even will be.

Margin of safety as a percentage of sales:

12,500 / 100,000

= 12.5%

It means that at the current level of sales and with the company’s current prices and cost structure, a reduction in sales of $12,500, or 12.5%, would result in just breaking even. In a single product firm, the margin of safety can also be expressed in terms of the number of units sold by dividing the margin of safety in dollars by the selling price per unit. In this case, the margin of safety is 50 units ($12,500 ÷ $ 250 units = 50 units).

#3 – Wikipedia: Risk of Investment Loss When Selecting One Portfolio over
Another

Safety-first Ratio:  It is the comparison of portfolio returns over time based on the (Expected ROI – Actual ROI) / the Standard Deviation over time.

There are many other “safety ratios” to be found, including one that applies to drugs and vaccines, one for the number of nurses needed for a number of patient, another for implantable medical devices, and still another that applies to the number of safety professionals needed based on the number of workers.  WOW! 

However, none of the definitions that I found had anything to do with work place safety.

What’s the Point? 

First, that the terms “safety” and “safety ratio” have many definitions.  Second, I heard about a company using a safety ratio to measure it’s safety performance, so I decided to Google it to find out more.  What I found was nothing!!!

A “Real World” Situation

In talking with a safety professional working for an insurance company, she shared that one of her clients is trying something that is unique.

The client operates a pork processing plant.  Management genuinely cares about workplace safety and demonstrates their leadership.  The associates speak many languages and are from various world cultures.  The company uses “coaches” who speak native languages to train new people and to communicate regularly about safety.  There is a active safety committee.  They have a good system for communicating the need for and importance of early reporting of injuries like strains or small lacerations.  They even have a good return-to-work program.  And to top it off, they just won the Governor’s Safety Award for top safety performance in the state.

However, they recognized that they needed to change something; their safety awards system.  You see, it rewarded based on not having a visit to the doctor for an injury.  Even though they stress the importance of early injury reporting, because of the multi-cultural environment and probable fear of individual attention the company recognizes that some physical problems -injuries - go unreported.

A ”Safety Ratio” We Can Use

The company safety director had recently attended a seminar that discussed the effective use of Near-Miss Reporting.  Though they have good communication and safety record, the safety director felt they could do better.  If employees would begin to report unsafe situation/conditions/and near-miss incidents and see improvements from this reporting, that trust could be built and some fear dissipated.

Here’s where the “Safety Ratio” comes into play.  They are starting to keep track of leading indicators, including: Near-Miss reports filed and closed, training attendance, safety committee participation, inspections completed, etc.  Each item receives a point and becomes the numerator in the equation.  Then, to dissuade under reporting of injuries, 10 points are subtracted each late report.  They then use the number of lost time injuries as the denominator to get the safety ratio – SR

Safety Activities – (10 x Late Injury Reports) ÷ Lost-Time Injuries = SR

The new safety awards program pays off when the safety ratio number grows, weekly/monthly/and annually.  This is a real Win-Win for everyone.

The employees are going to love the Near-Miss Reporting program.  Not only will they see their increased involvement pay off in better working conditions and work practices, but the numerator will grow and so will the Safety Ratio!  They will be personally rewarded for their active participation in the safety program. 

Obviously, the company wins as well.  This is a good example of an organization that could have stayed as it was, but decided to continue to improve.  They also recognized that they were rewarding for the wrong reasons and found a creative alternative that will drive even more improvements.  Imagine how they will feel when the find out the real  power of  Near-Miss Reporting!

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