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Helpful Hint: Positive Experiences Enhance Learning

Tuesday, August 31st, 2010

In reading this months ISHNmagazine, I came across an article titled “The Benefits of Positive Emotions: Don’t worry, be happy (really)” by Dr. John Kello.  

Dr. Kello presents an interesting discussion about the power of Positive Psychology and its focus on positive emotions.  Positive emotions such as joy, satisfaction, gratitude, enthusiasm, and the like are far more helpful in today’s world than those of fear and anger. 

Further, those of us involved with adult education and training understand barriers to learning.  Though negative emotions can be helpful by narrowing the thought process, they can also be counter-productive.  This narrowing and focusing of the thought process in the extreme can lead to tunnel vision and filter out important information, creating barriers to learning.

“When participants in studies are put into situations that trigger a more positive emotional state, they show a broadening and expansion of their focus.”  This results in helping learners to think more objectively, and to interpret the information more clearly as it applies to them and their surroundings. 

As the article discusses, in the safety arena it is easy to lapse into the negative.  Safety, loss control, hazard avoidance, etc., by nature are negative.  In training we are trying to help people avoid injury by something their human nature wants to deny.  Humans want to be positive and think about possibilities.  Negative thinking, like safety can ”feel” constricting.

Help your employees learn by creating an open and engaging learning environment.  Place the subject matter in a positive context, like “helping you to outperform and improve your abilities”, “increasing your understanding and value” and the like.  Then provide active learning experiences.  Don’t expect much learning to occur from sitting at a computer or watching videos.  Get learners involved by demonstrating, practicing, evaluating and showing others.  Build in stories, make it a contest, or create team activities.  Having fun as they learn will prove beneficial.

Be sure to provide praise and help everyone feel positive about the experience.  Give it a try.  Throw away the negative examples and the “if you don’t do this, then that will happen.”  You’ll be amazed at how being positive and helping the learners feel positive about themselves with enhance learning.

Literacy: An Ignored Factor In Successful Training

Tuesday, August 17th, 2010

Special Note: Before beginning I need to apologize for my absence.  It’s never a good idea for a blogger to take an extended vacation, and that’s exactly what I did……both literally and figuratively.  I heard from many of you, and want you to know that I’m back.  More than anything, I want you to know that I really appreciate your following and feedback.  Thanks!

Worker Literacy Affects Safety

The question of literacy is a much bigger problem that we may think.  Recently I came across 2 separate articles that address the subject, both referencing a new study by the Conference Board of Canada, “What You Don’t Know Can Hurt You:  Literacy’s Impact on Workplace Health and Safety”. This research report outlines the value—including direct and indirect benefits—of investing in literacy with the expected outcome of achieving higher levels of health and safety in the workplace.

Using an online survey, a broad cross-section of the workplace was questioned.  From management to workers, service providers to union reps, aboriginal people to recent immigrants, 319 surveys were returned and analyzed.

According to the report, “While respondents gave high ratings to the importance of literacy skills in the workplace, training to build these skills was not always available through their workplaces. Responding employers had a much higher level of confidence in workers’ understanding of health and safety policies (64%) than responding worker groups (40%). Non-employer respondents expressed a higher expectation that literacy skills development opportunities would enhance workers’ understanding of workplace health and safety.”

So What Does This Mean For You?

Establishing written safety policies and procedures, and then training accordingly should and often does improve safety.  However, the Conference Board study showed that the level of confidence in being able to actually perform according to the procedures is suspect.  At least those who would be expected to follow the procedures, the workers, felt that they needed more hands-on instruction.   The flaw in the logic is that when health and safety practices are communicated in written format, a disconnect occurs if workers’ literacy skills are too low for them to read or comprehend the manual.

“Being able to read and understand “most” of the material or to “get the gist” of it is not enough. Precious time may be lost or exacting steps may not be taken if instructions are not followed when or how they should. As a result, injuries may occur, lives may be lost, and property may be damaged. Low literacy skills represent a risk, then, to the practice of workplace health and safety.” The Study delineated several good solutions to the literacy and safety problem, however most were quite detailed and time consuming.  What can we do now to improve safety?
  1. Assume that your class has participants who have difficulty reading and comprehending the training content.  Provide ample opportunity for everyone to talk about the issue, procedure, situation and its importance.
  2. If there are language barriers, make sure to provide adequate translation assistance.
  3. Ask checking questions and make sure that you allow group discussion to determine the level of understanding by all.
  4. Practice, observe, comment, and ask participants to explain why they are doing the procedure or skill in a certain manner. (This method has proven quite successful with driver safety).
  5. Provide follow up discussion after the training is completed.  Ask supervisors to talk with their workers about the subject and to make sure there is understanding.

Done with care, training can be successful and we can be assured that all employees understand what is expected of them.  The literacy problem isn’t going away any time soon, so assume that you have a communication and understanding problem and plan accordingly.

Maintaining a True Sense of Urgency

Wednesday, July 7th, 2010

It Requires Focus and Energy

Guest Contributor:    Rob Chvatal

It’s amazing how much focus and energy is committed to safety after a serious injury or other incident.  All hands on board, clear action plans, accountability and even innovative solutions are commonplace.  Unfortunately, this is not always the case when we don’t have the urgency of an incident.

A senior leader told me the other day that he was trying to use old incidents to spark intensity toward prevention in the present.  He described that he was asking employees what they \ we would do in response to this incident (one from a few years ago) happened today.  In other words, to effectively prevent the next incident, we need to have the same focus, intensity, ownership and follow-up around possible risks that we have when we are responding to an actual incident!

This really made me think. I work with a lot of companies who are experiencing improved safety performance after years of effort.  I was part of a leadership team as an internal resource that experienced significant improvement over time.  No doubt, it’s hard to maintain the level of urgency over time as incidents become few and far in-between.  Even effective near- miss reporting efforts sometimes fail to maintain the edge required to sustain a high level of preventative energy.

Think About How You Respond To An Incident

I know we can’t “pretend” there was an incident every day.  We would all become immune to that approach in time.  But I do believe it’s worth considering the ways we behave in response to an incident as examples of the approach we need to take to prevent our next incident.

Real prevention takes focus and energy.  Post incident responses provide an excellent example of the level of both we need to target each and every day.

Contributed by:  Rob Chvatal          Rob is the President and Organizational Consultant  with Catalyst For Change, Inc., Minneapolis, MN.  He works with organizations to improve communication, establish behavioral norms and drive cultural change.  He email is linked here:  Rob Chvatal

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