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Helpful Hint: Positive Experiences Enhance Learning

Tuesday, August 31st, 2010

In reading this months ISHNmagazine, I came across an article titled “The Benefits of Positive Emotions: Don’t worry, be happy (really)” by Dr. John Kello.  

Dr. Kello presents an interesting discussion about the power of Positive Psychology and its focus on positive emotions.  Positive emotions such as joy, satisfaction, gratitude, enthusiasm, and the like are far more helpful in today’s world than those of fear and anger. 

Further, those of us involved with adult education and training understand barriers to learning.  Though negative emotions can be helpful by narrowing the thought process, they can also be counter-productive.  This narrowing and focusing of the thought process in the extreme can lead to tunnel vision and filter out important information, creating barriers to learning.

“When participants in studies are put into situations that trigger a more positive emotional state, they show a broadening and expansion of their focus.”  This results in helping learners to think more objectively, and to interpret the information more clearly as it applies to them and their surroundings. 

As the article discusses, in the safety arena it is easy to lapse into the negative.  Safety, loss control, hazard avoidance, etc., by nature are negative.  In training we are trying to help people avoid injury by something their human nature wants to deny.  Humans want to be positive and think about possibilities.  Negative thinking, like safety can ”feel” constricting.

Help your employees learn by creating an open and engaging learning environment.  Place the subject matter in a positive context, like “helping you to outperform and improve your abilities”, “increasing your understanding and value” and the like.  Then provide active learning experiences.  Don’t expect much learning to occur from sitting at a computer or watching videos.  Get learners involved by demonstrating, practicing, evaluating and showing others.  Build in stories, make it a contest, or create team activities.  Having fun as they learn will prove beneficial.

Be sure to provide praise and help everyone feel positive about the experience.  Give it a try.  Throw away the negative examples and the “if you don’t do this, then that will happen.”  You’ll be amazed at how being positive and helping the learners feel positive about themselves with enhance learning.

Near-Miss Reporting Drives The “Safety Ratio”

Monday, July 12th, 2010

What is a Safety Ratio?

Here are several definitions that my search on Google uncovered.

#1 – Society of Manufacturing Engineers: 

Safety Ratio:  A figure that establishes the relationship between the burst pressure and working pressure. A component with a safety ratio of 4-to-1 will likely fail if the operating pressure reaches a level 4 times the normal level.

#2 – General Accepted Accounting Principles (GAAP)

Margin of Safety Ratio (MOSR): The excess of budgeted or actual sales over the break even volume of sales. It stats the amount by which sales can drop before losses begin to be incurred. The higher the margin of safety is, the lower the risk of not breaking even will be.

Margin of safety as a percentage of sales:

12,500 / 100,000

= 12.5%

It means that at the current level of sales and with the company’s current prices and cost structure, a reduction in sales of $12,500, or 12.5%, would result in just breaking even. In a single product firm, the margin of safety can also be expressed in terms of the number of units sold by dividing the margin of safety in dollars by the selling price per unit. In this case, the margin of safety is 50 units ($12,500 ÷ $ 250 units = 50 units).

#3 – Wikipedia: Risk of Investment Loss When Selecting One Portfolio over
Another

Safety-first Ratio:  It is the comparison of portfolio returns over time based on the (Expected ROI – Actual ROI) / the Standard Deviation over time.

There are many other “safety ratios” to be found, including one that applies to drugs and vaccines, one for the number of nurses needed for a number of patient, another for implantable medical devices, and still another that applies to the number of safety professionals needed based on the number of workers.  WOW! 

However, none of the definitions that I found had anything to do with work place safety.

What’s the Point? 

First, that the terms “safety” and “safety ratio” have many definitions.  Second, I heard about a company using a safety ratio to measure it’s safety performance, so I decided to Google it to find out more.  What I found was nothing!!!

A “Real World” Situation

In talking with a safety professional working for an insurance company, she shared that one of her clients is trying something that is unique.

The client operates a pork processing plant.  Management genuinely cares about workplace safety and demonstrates their leadership.  The associates speak many languages and are from various world cultures.  The company uses “coaches” who speak native languages to train new people and to communicate regularly about safety.  There is a active safety committee.  They have a good system for communicating the need for and importance of early reporting of injuries like strains or small lacerations.  They even have a good return-to-work program.  And to top it off, they just won the Governor’s Safety Award for top safety performance in the state.

However, they recognized that they needed to change something; their safety awards system.  You see, it rewarded based on not having a visit to the doctor for an injury.  Even though they stress the importance of early injury reporting, because of the multi-cultural environment and probable fear of individual attention the company recognizes that some physical problems -injuries - go unreported.

A ”Safety Ratio” We Can Use

The company safety director had recently attended a seminar that discussed the effective use of Near-Miss Reporting.  Though they have good communication and safety record, the safety director felt they could do better.  If employees would begin to report unsafe situation/conditions/and near-miss incidents and see improvements from this reporting, that trust could be built and some fear dissipated.

Here’s where the “Safety Ratio” comes into play.  They are starting to keep track of leading indicators, including: Near-Miss reports filed and closed, training attendance, safety committee participation, inspections completed, etc.  Each item receives a point and becomes the numerator in the equation.  Then, to dissuade under reporting of injuries, 10 points are subtracted each late report.  They then use the number of lost time injuries as the denominator to get the safety ratio – SR

Safety Activities – (10 x Late Injury Reports) ÷ Lost-Time Injuries = SR

The new safety awards program pays off when the safety ratio number grows, weekly/monthly/and annually.  This is a real Win-Win for everyone.

The employees are going to love the Near-Miss Reporting program.  Not only will they see their increased involvement pay off in better working conditions and work practices, but the numerator will grow and so will the Safety Ratio!  They will be personally rewarded for their active participation in the safety program. 

Obviously, the company wins as well.  This is a good example of an organization that could have stayed as it was, but decided to continue to improve.  They also recognized that they were rewarding for the wrong reasons and found a creative alternative that will drive even more improvements.  Imagine how they will feel when the find out the real  power of  Near-Miss Reporting!

Maintaining a True Sense of Urgency

Wednesday, July 7th, 2010

It Requires Focus and Energy

Guest Contributor:    Rob Chvatal

It’s amazing how much focus and energy is committed to safety after a serious injury or other incident.  All hands on board, clear action plans, accountability and even innovative solutions are commonplace.  Unfortunately, this is not always the case when we don’t have the urgency of an incident.

A senior leader told me the other day that he was trying to use old incidents to spark intensity toward prevention in the present.  He described that he was asking employees what they \ we would do in response to this incident (one from a few years ago) happened today.  In other words, to effectively prevent the next incident, we need to have the same focus, intensity, ownership and follow-up around possible risks that we have when we are responding to an actual incident!

This really made me think. I work with a lot of companies who are experiencing improved safety performance after years of effort.  I was part of a leadership team as an internal resource that experienced significant improvement over time.  No doubt, it’s hard to maintain the level of urgency over time as incidents become few and far in-between.  Even effective near- miss reporting efforts sometimes fail to maintain the edge required to sustain a high level of preventative energy.

Think About How You Respond To An Incident

I know we can’t “pretend” there was an incident every day.  We would all become immune to that approach in time.  But I do believe it’s worth considering the ways we behave in response to an incident as examples of the approach we need to take to prevent our next incident.

Real prevention takes focus and energy.  Post incident responses provide an excellent example of the level of both we need to target each and every day.

Contributed by:  Rob Chvatal          Rob is the President and Organizational Consultant  with Catalyst For Change, Inc., Minneapolis, MN.  He works with organizations to improve communication, establish behavioral norms and drive cultural change.  He email is linked here:  Rob Chvatal

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