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Helpful Hint: Positive Experiences Enhance Learning

Tuesday, August 31st, 2010

In reading this months ISHNmagazine, I came across an article titled “The Benefits of Positive Emotions: Don’t worry, be happy (really)” by Dr. John Kello.  

Dr. Kello presents an interesting discussion about the power of Positive Psychology and its focus on positive emotions.  Positive emotions such as joy, satisfaction, gratitude, enthusiasm, and the like are far more helpful in today’s world than those of fear and anger. 

Further, those of us involved with adult education and training understand barriers to learning.  Though negative emotions can be helpful by narrowing the thought process, they can also be counter-productive.  This narrowing and focusing of the thought process in the extreme can lead to tunnel vision and filter out important information, creating barriers to learning.

“When participants in studies are put into situations that trigger a more positive emotional state, they show a broadening and expansion of their focus.”  This results in helping learners to think more objectively, and to interpret the information more clearly as it applies to them and their surroundings. 

As the article discusses, in the safety arena it is easy to lapse into the negative.  Safety, loss control, hazard avoidance, etc., by nature are negative.  In training we are trying to help people avoid injury by something their human nature wants to deny.  Humans want to be positive and think about possibilities.  Negative thinking, like safety can ”feel” constricting.

Help your employees learn by creating an open and engaging learning environment.  Place the subject matter in a positive context, like “helping you to outperform and improve your abilities”, “increasing your understanding and value” and the like.  Then provide active learning experiences.  Don’t expect much learning to occur from sitting at a computer or watching videos.  Get learners involved by demonstrating, practicing, evaluating and showing others.  Build in stories, make it a contest, or create team activities.  Having fun as they learn will prove beneficial.

Be sure to provide praise and help everyone feel positive about the experience.  Give it a try.  Throw away the negative examples and the “if you don’t do this, then that will happen.”  You’ll be amazed at how being positive and helping the learners feel positive about themselves with enhance learning.

Wow! – You’ve Got To See This

Friday, August 27th, 2010

Every once in a while you see something and it causes you to stop … dead in your tracks.  I got an email today that did just that.

Great Message on Motivation Using Incentives

Some of you know that Rob Chvatal is a guest on my blog from time to time.   Rob’s a great guy and professional trainer, specializing in behavioral change.   Today, he copied me on an email that had a link that you have to see.

But before you go there, think about how you and your company incentivize performance.  Do you have bonuses tied to performance?  Are there incentive programs for meeting certain goals, or creating special outcomes?  “If you do this, I’ll give you that.” 

This fun and fast web clip just may turn your thinking on how to motivate for performance.  But that’s not the wow part of this post.  Just wait until you see how the message is presented.  I hope you enjoy the link below.

  http://www.wimp.com/surprisingmotivation/

Literacy: An Ignored Factor In Successful Training

Tuesday, August 17th, 2010

Special Note: Before beginning I need to apologize for my absence.  It’s never a good idea for a blogger to take an extended vacation, and that’s exactly what I did……both literally and figuratively.  I heard from many of you, and want you to know that I’m back.  More than anything, I want you to know that I really appreciate your following and feedback.  Thanks!

Worker Literacy Affects Safety

The question of literacy is a much bigger problem that we may think.  Recently I came across 2 separate articles that address the subject, both referencing a new study by the Conference Board of Canada, “What You Don’t Know Can Hurt You:  Literacy’s Impact on Workplace Health and Safety”. This research report outlines the value—including direct and indirect benefits—of investing in literacy with the expected outcome of achieving higher levels of health and safety in the workplace.

Using an online survey, a broad cross-section of the workplace was questioned.  From management to workers, service providers to union reps, aboriginal people to recent immigrants, 319 surveys were returned and analyzed.

According to the report, “While respondents gave high ratings to the importance of literacy skills in the workplace, training to build these skills was not always available through their workplaces. Responding employers had a much higher level of confidence in workers’ understanding of health and safety policies (64%) than responding worker groups (40%). Non-employer respondents expressed a higher expectation that literacy skills development opportunities would enhance workers’ understanding of workplace health and safety.”

So What Does This Mean For You?

Establishing written safety policies and procedures, and then training accordingly should and often does improve safety.  However, the Conference Board study showed that the level of confidence in being able to actually perform according to the procedures is suspect.  At least those who would be expected to follow the procedures, the workers, felt that they needed more hands-on instruction.   The flaw in the logic is that when health and safety practices are communicated in written format, a disconnect occurs if workers’ literacy skills are too low for them to read or comprehend the manual.

“Being able to read and understand “most” of the material or to “get the gist” of it is not enough. Precious time may be lost or exacting steps may not be taken if instructions are not followed when or how they should. As a result, injuries may occur, lives may be lost, and property may be damaged. Low literacy skills represent a risk, then, to the practice of workplace health and safety.” The Study delineated several good solutions to the literacy and safety problem, however most were quite detailed and time consuming.  What can we do now to improve safety?
  1. Assume that your class has participants who have difficulty reading and comprehending the training content.  Provide ample opportunity for everyone to talk about the issue, procedure, situation and its importance.
  2. If there are language barriers, make sure to provide adequate translation assistance.
  3. Ask checking questions and make sure that you allow group discussion to determine the level of understanding by all.
  4. Practice, observe, comment, and ask participants to explain why they are doing the procedure or skill in a certain manner. (This method has proven quite successful with driver safety).
  5. Provide follow up discussion after the training is completed.  Ask supervisors to talk with their workers about the subject and to make sure there is understanding.

Done with care, training can be successful and we can be assured that all employees understand what is expected of them.  The literacy problem isn’t going away any time soon, so assume that you have a communication and understanding problem and plan accordingly.

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