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Archive for the ‘Issues of Leadership’ Category

Literacy: An Ignored Factor In Successful Training

Tuesday, August 17th, 2010

Special Note: Before beginning I need to apologize for my absence.  It’s never a good idea for a blogger to take an extended vacation, and that’s exactly what I did……both literally and figuratively.  I heard from many of you, and want you to know that I’m back.  More than anything, I want you to know that I really appreciate your following and feedback.  Thanks!

Worker Literacy Affects Safety

The question of literacy is a much bigger problem that we may think.  Recently I came across 2 separate articles that address the subject, both referencing a new study by the Conference Board of Canada, “What You Don’t Know Can Hurt You:  Literacy’s Impact on Workplace Health and Safety”. This research report outlines the value—including direct and indirect benefits—of investing in literacy with the expected outcome of achieving higher levels of health and safety in the workplace.

Using an online survey, a broad cross-section of the workplace was questioned.  From management to workers, service providers to union reps, aboriginal people to recent immigrants, 319 surveys were returned and analyzed.

According to the report, “While respondents gave high ratings to the importance of literacy skills in the workplace, training to build these skills was not always available through their workplaces. Responding employers had a much higher level of confidence in workers’ understanding of health and safety policies (64%) than responding worker groups (40%). Non-employer respondents expressed a higher expectation that literacy skills development opportunities would enhance workers’ understanding of workplace health and safety.”

So What Does This Mean For You?

Establishing written safety policies and procedures, and then training accordingly should and often does improve safety.  However, the Conference Board study showed that the level of confidence in being able to actually perform according to the procedures is suspect.  At least those who would be expected to follow the procedures, the workers, felt that they needed more hands-on instruction.   The flaw in the logic is that when health and safety practices are communicated in written format, a disconnect occurs if workers’ literacy skills are too low for them to read or comprehend the manual.

“Being able to read and understand “most” of the material or to “get the gist” of it is not enough. Precious time may be lost or exacting steps may not be taken if instructions are not followed when or how they should. As a result, injuries may occur, lives may be lost, and property may be damaged. Low literacy skills represent a risk, then, to the practice of workplace health and safety.” The Study delineated several good solutions to the literacy and safety problem, however most were quite detailed and time consuming.  What can we do now to improve safety?
  1. Assume that your class has participants who have difficulty reading and comprehending the training content.  Provide ample opportunity for everyone to talk about the issue, procedure, situation and its importance.
  2. If there are language barriers, make sure to provide adequate translation assistance.
  3. Ask checking questions and make sure that you allow group discussion to determine the level of understanding by all.
  4. Practice, observe, comment, and ask participants to explain why they are doing the procedure or skill in a certain manner. (This method has proven quite successful with driver safety).
  5. Provide follow up discussion after the training is completed.  Ask supervisors to talk with their workers about the subject and to make sure there is understanding.

Done with care, training can be successful and we can be assured that all employees understand what is expected of them.  The literacy problem isn’t going away any time soon, so assume that you have a communication and understanding problem and plan accordingly.

Maintaining a True Sense of Urgency

Wednesday, July 7th, 2010

It Requires Focus and Energy

Guest Contributor:    Rob Chvatal

It’s amazing how much focus and energy is committed to safety after a serious injury or other incident.  All hands on board, clear action plans, accountability and even innovative solutions are commonplace.  Unfortunately, this is not always the case when we don’t have the urgency of an incident.

A senior leader told me the other day that he was trying to use old incidents to spark intensity toward prevention in the present.  He described that he was asking employees what they \ we would do in response to this incident (one from a few years ago) happened today.  In other words, to effectively prevent the next incident, we need to have the same focus, intensity, ownership and follow-up around possible risks that we have when we are responding to an actual incident!

This really made me think. I work with a lot of companies who are experiencing improved safety performance after years of effort.  I was part of a leadership team as an internal resource that experienced significant improvement over time.  No doubt, it’s hard to maintain the level of urgency over time as incidents become few and far in-between.  Even effective near- miss reporting efforts sometimes fail to maintain the edge required to sustain a high level of preventative energy.

Think About How You Respond To An Incident

I know we can’t “pretend” there was an incident every day.  We would all become immune to that approach in time.  But I do believe it’s worth considering the ways we behave in response to an incident as examples of the approach we need to take to prevent our next incident.

Real prevention takes focus and energy.  Post incident responses provide an excellent example of the level of both we need to target each and every day.

Contributed by:  Rob Chvatal          Rob is the President and Organizational Consultant  with Catalyst For Change, Inc., Minneapolis, MN.  He works with organizations to improve communication, establish behavioral norms and drive cultural change.  He email is linked here:  Rob Chvatal

Impossible Doesn’t Exist

Tuesday, May 25th, 2010

I guess that means that anything is possible ….. BINGO!

That was how John Drebinger started out his keynote presentation last March at the Indiana Safety Conference.  He was fun and engaging, giving a very good speech about change and the importance of creating really big dreams with “Crystal Clear Outcomes”.

Drebinger asked his audience to think about the use of cell phones, and how even though they are second nature today they were considered impossible 25 years ago.  His point here was that to may people the idea of eliminating injuries is impossible.  However, to overcome the impossible it takes Vision and Courage, and the the ability to Imagine ….what a 100% safe workplace would look like.  Then  go out and create it!

It begins with sharing your imagination or vision.  But, it really doesn’t matter what you think does it?  It matters what they, the people whose thinking you hope to change all see and believe.

Start by asking a question or two. Use questions that people can answer.  “What’s the most important thing about safety?”  There’s no wrong answer and it spurs more questions and discussion.  Then, ask questions that help build creative thinking and visual images.  “If you had the power to change one thing that would improve safety, what would it be?” 

Next, how you communicate the vision is important.  As you are discussing safety or conducting training, try to think like your audience.  Put yourself in their place by using stories and examples that your employees can relate to.  Afterwards, look for the desired safe behaviors and tell people how well they are doing…. “That’s what we want!”  This creates a visual anchor and provides positive feedback.

Value the experience of your workers.  They know things you’ll never know, particularly mature workers.  “You know this job inside and out.  How can we teach others to do it, and do it safely?”  Try to give them a reason why it is important, involving them in the discussion and eliminate negativity.

Build trust.  Be genuine.  One good way is to let them know that there’s something you’ve been puzzled by and ask them to help solve it.   Create the situation and tell them why you don’t have a solution.  Open up their minds and let curiosity stream in!

Now let’s see if they can create a visual image of the solution and explain it.  What does it look like?  This is an important step that helps learners bring thoughts to life and begin to own solutions. 

In his presentation, Drebinger suggested that you should try to make the solution personal and geared toward helping other people.  It’s easy to get buy-in when you appeal to this desire.  Be sure to thank them, and thank them again!

At this point, Impossible Doesn’t Exist!  To achieve major changes in safety, work to engage everyone’s imagination.  Create a “Crystal Clear Outcome”.   What does it look, feel, smell and sound like?

Helping others to imagine themselves in control and working in a  100% safe job isn’t an easy challenge.  However, major changes can be made when individuals feel valued, empowered and encouraged to dream big.  We can do it!  The result is that great ideas will be shared and a willingness to improve will be developed.  The culture has shifted.

Being positive and encouraging personal responsibility is the key.  The key to opening up creativity and the pathway to possibilities.  That’s when the “Impossible Doesn’t Exist!”  Can you think of what 100% safe looks like in your workplace?   Bet you can.

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