Training Won’t Correct Human Error Issues

Training should be integral with any performance improvement process. However, as we have discussed if it is misapplied or misunderstood the improvements desired will be elusive. Focusing on whether you have a “how to do it” problem is the first step. If the person knows how to perform the task, or can answer more detailed questions about the task, then it’s not a training issue. Focusing of the systems and context of work will not only help assure the success of your training efforts, but should improve your safety performance. Thus, paying big dividends on the investment you and your organization have made.

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